General Questions

Q1: What is FreeTrackLoop?

A: FreeTrackLoop is a platform offering high-quality, royalty-free music and background tracks optimized for YouTube videos, Instagram reels, ads, and other creative projects. You can instantly download tracks and use them under a clear commercial license.

Q2: How can I download music tracks?

A: Simply browse our library, select the track you like, and click the Download button. Most tracks are available in multiple formats like WAV and MP3 for instant use.

Q3: Are the tracks really free?

A: Yes! Many of our tracks are completely free to download. Some premium tracks may require a purchase or subscription, but all free tracks come with a clear commercial license for safe use.

Q4: Do I need to create an account to download?

A: No, you can download free tracks without creating an account. However, creating an account helps you track your downloads, manage your purchased tracks, and receive updates about new releases.

Licensing & Usage

Q5: Can I use these tracks for commercial projects?

A: Absolutely! All tracks with a commercial license can be used in ads, videos, apps, or other projects where you earn money. Always check the license type for each track.

Q6: Do I need to credit FreeTrackLoop when using tracks?

A: Credit is not mandatory for most tracks, but we always appreciate a mention. Some tracks may require attribution, so please check the license information included with the track.

Q7: Are the tracks copyright-free?

A: Yes, tracks labeled as royalty-free are copyright-free for your use according to the license. You can use them safely without worrying about copyright claims, as long as you follow the license terms.

Q8: Can I use tracks in YouTube videos, Instagram reels, or ads?

A: Yes! Our tracks are optimized for social media platforms, including YouTube, Instagram, TikTok, and online ads. Ensure the track’s license allows commercial usage if you plan to monetize your content.

Product Delivery

Q1: Money was charged but I didn’t receive my key. What should I do?

• The system usually refunds automatically if a key isn’t delivered.

• Check if your payment is still pending—some methods may take up to 72 hours.

• Make sure to check your Order History/My Orders after logging in.

Q2: Can I get a refund on Steam for a game bought on Fungies Market?

• No. Digital keys are considered retail on Steam, so refunds aren’t processed through their platform.

Q3: I don’t want to play the game anymore. Can I get a refund?

• Refunds are only possible if:  

• The key hasn’t been viewed yet.  

• The key is invalid or previously used.

• Note: Sellers cannot revoke or deactivate keys once delivered.

Q4: I receive an error when activating my product key. What should I do?

• Make sure you’re activating on the correct platform and entered the code correctly.

• If the code shows as used, log out and log back in, then recheck your library.

• For region-locked keys, the game may not be supported in your country.

• If problems persist, contact Support with screenshots and details.

Payments

Q1: How can I pay with a credit or debit card?

• Select your products, go to checkout, and choose Credit/Debit Card. • Enter your card details (Visa, MasterCard, or Maestro) and complete the payment. • This method is widely accepted internationally. For region issues, contact your bank.

Q2: Why couldn’t my payment be processed?

• Sometimes, the payment provider doesn’t receive the necessary info.

• Solutions:  

• Try incognito mode or a different browser.  

• Clear cookies.  

• Disable VPN, AdBlocker, or software blocking data.

Q3: My payment was declined. What should I do?

• Common reasons: restrictions on your card, typos, insufficient funds, or 3D-Secure not activated.

• Suggestions:  

• Verify all card info.  

• Ensure international and online transactions are allowed.  

• Add the card to PayPal and pay via PayPal.  

• If the problem persists, contact your bank for details. Pending transactions may still appear temporarily.

Easy & Secure Payments
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